Call us +39 334 5006873

Pre-Sale Questions

What are the delivery times ?

Our products are delivered to the Courier within 24 hours from your order. Depending on the destination, the average delivery times in Europe are:

UK

Germany

France

Spain

Is it possible to require a customization ?

All our products can be customized, embroidering your name, initials or words. Find out more on the Product Customization page.

What are the delivery time for customized products ?

The products are delivered to the Courier within 5 working days from your order. Depending on the destination, the average delivery times in Europe are:

Is it possible to return a customized product ?

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Is it possible to require a Gift Box ?

All our products are delivered in a beautiful gift box. You can also ask us to add a greetings card, we will write what you want to communicate.

What to do if the product is not available ?

If the product is not available you can send an email to customerservice@artigianidelcashmere.com, we will give you a delivery date of that particular product.

Is it possible to receive a Catalog ?

It is not possible to receive the catalog. All our products are updated in real time on our website www.artigianidelcashmere.com

How to order large quantities ?

It is possible to order large quantities of standard or customized products. We ask you to send an email to: info@artigianidelcashmere.com

Is there a Customer Service ?

You can call the number +39 334 5006873 from Monday to Friday from 8.00 to 18.00 or send a email to customerservice@artigianidelcashmere.com